Return, Exchange & Cancellation Policy

We want you to love your purchase! iHeartCats is 100% committed to your satisfaction with our hassle-free returns and exchanges policy. If not completely satisfied, let us know and we will work with you to make it right. Your donation is still happening – no matter what. That is our commitment to you and the shelter cats.

To initiate a return, exchange, or cancellation, please contact us us by writing to [email protected] We do offer refunds (less the price of shipping to get it to you), exchanges, store credit and will do our best to cancel (if we can catch the order!).

Need a quick answer? Search for answers to our most frequently asked questions regarding this topic right here!