Return, Exchange & Cancellation Policy

We want you to love your purchase! iHeartCats is 100% committed to your satisfaction with our 90 day hassle-free returns and exchanges policy. If not completely satisfied, let us know and we will work with you to make it right. Your donation is still happening – no matter what. That is our commitment to you and the shelter cats.

To initiate a return, exchange, or cancellation, please get in touch with our Hero Support Team using our contact form here. We do offer refunds (less the price of shipping to get it to you), exchanges, store credit and will do our best to cancel (if we can catch the order!).

Important note: This policy is not applicable to iHeartDogs/ iHeartCats wine. For more information regarding iHeartDogs/ iHeartCats wine purchasing and policies, click here.

Need a quick answer? Search for answers to our most frequently asked questions regarding this topic right here!