We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.
Order Processing Time
Processing time (prior to shipping) depends on the item, its shipping location, and the selected shipping method (Standard or Expedited).
To find out where a specific item is shipped from, check the Shipping Info icon on the product page.
Standard Shipping (United States & International):
- Items Shipping from California: Orders are processed within up to 2 days (Monday through Friday).
- Items Shipping from Michigan: Orders are made-to-order and processed within up to 3 – 5 business days (Monday through Friday).
Expedited Shipping (United States Only)
Expedited shipping (2-Day or Next-Day Delivery) is only available for items shipping from California.
- Orders placed Monday through Friday (excluding holidays) by 12:00 PM PST / 3:00 PM EST: Ship the same day
- Orders placed Friday AFTER 12:00 PM PST / 3:00 PM EST, Saturday/ Sunday, or on holidays: Ship the following business day
Transit & Delivery Time
Once your order is shipped, transit times will vary based on your selected shipping method and destination.
Domestic
- Standard Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped. For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico), delivery may take longer.
- 2-Day Air: Delivery occurs within 2 days Monday through Saturday, excluding holidays, after the order is shipped. No delivery on Sunday.
- Next Day Air: Delivery occurs on the following business day M-F, excluding holidays, after the order is shipped. No delivery on Saturday or Sunday.
International Orders: Duties and Taxes Paid (shipping to AU/ CA/ UK/ NZ/ Countries in the EU):
- Standard Shipping: Delivery typically occurs within 14 business days M-F, excluding holidays, after the order is shipped.
- Premium Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped.
International Orders: Duties and Taxes UNPAID (orders shipping to ALL other international destinations):
- Standard Shipping: Delivery typically occurs within 4 weeks after the order is shipped.
- Duties and taxes are due upon receipt
- Delivery made by local postal service
- Expedited service options are not available
Shipping Carriers
We work with multiple shipping carriers to get your order to you as efficiently as possible:
- Domestic orders: Amazon Shipping*, DHL, FedEx, UPS, or USPS
- International orders: DHL, FedEx, or UPS
*Please note: Amazon Shipping is a delivery service used and is separate from Amazon.com. It is not connected to Amazon Prime or any benefits, discounts, or delivery guarantees associated with shopping on Amazon.com.
Because carrier selection depends on factors like destination, package size, and carrier availability at the time of fulfillment, the specific carrier used for your order is not confirmed until your order has been fulfilled and is ready to ship.
There are three exceptions where the carrier is known ahead of time:
- PO Box addresses: Orders shipping to a PO Box will always have USPS complete final delivery, since other carriers are unable to deliver directly to a PO Box. Note: In some cases, your tracking may show FedEx or DHL handling the majority of transit before handing off to USPS for last-mile delivery — this is expected and doesn’t mean your package changed carriers unexpectedly.
- Expedited shipping (2-Day or Next-Day): Orders selecting expedited shipping will always ship via FedEx.
- International orders with duties and taxes unpaid (DDU): These orders will always ship via UPS, with final delivery handed off to your local postal service rather than completed by UPS directly.
For all other orders, you’ll see your carrier listed in your shipping confirmation email once the order has shipped, and on your Tracking Page.
Tracking Your Order
As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep. Visit our Tracking Page.
Hero Support (aka Customer Support)
We are here to help! Please get in touch with our Hero Support Team with any questions or concerns by using our contact form here.
Meow! (Thank you!)