Each apparel product page has a size chart with measurements. Look for it in the product photos or as a link in the product description.

You may also view all of our size charts in one place here: Clothing Size Charts & How to Measure.

Our tees, sweatshirts, and hoodies are unisex sizing, and fit can vary by style. For the best fit, measure a shirt you already own and compare it to the chart.

Yes! Within 90 days of your order date, we’re happy to exchange your item for store credit of equal value or issue a refund, and most items don’t need to be sent back. Contact us with your order number and the exchange details.

Ordering apparel? Check the size chart on the product page before you buy.

We totally understand! Sometimes you spot a different color you love, need to update your shipping address, or have a change of heart after placing your order. We’ll do our best to help!

What we can’t change

• Add an item: Once your order is placed, we can’t add items to it. You’re welcome to place a separate order or ask us to cancel your existing order so you can reorder everything together.
• Change a size or color, or swap an item: We can’t make changes to the products in an existing order. If you need a different size, color, or item, you can keep your order as is or ask us to cancel it so you can place a new one.

What we’ll try our best to do

• Update your shipping address: Contact us with your correct address, and we’ll see if we can update it in time.
• Remove an item: Let us know which item you’d like to remove, and we’ll check whether it’s still possible.
• Cancel your order: Changed your mind? Reach out, and we’ll see if we can cancel it before it moves too far along in processing.

A little heads-up: These changes depend on how far along your order is in processing, so we can’t guarantee we’ll be able to make them. The sooner you reach out, the better our chances of helping!

A recurring charge from iHeartCats is usually one of these:

• Hero VIP Club membership. A monthly membership fee that renews automatically until you cancel.
• Monthly donation. A recurring donation charged each month until you cancel.

To manage or cancel:

• Visit My Account → My Subscription

Packages are sometimes marked delivered a little early, and they almost always turn up. Before reaching out, please:

• Confirm your shipping address on the Track Order page.
• Check around your door, mailbox, mailroom, or cluster box.
• Ask household members, neighbors, or your building manager (if applicable).
• Check the carrier’s tracking page for a delivery photo or location.

Still missing 3 business days after the delivery date? Contact us and we’ll look into it.

Within 90 days of purchase, we offer returns, exchanges, and replacements, and most items don’t need to be sent back.

• Replacements: For an order that’s incomplete, incorrect, damaged, or has a product issue. Send us your order number, a description of the issue, and photos if you have them.
• Exchanges: Need a different size, style, or product? Send us your order number and exchange details.
• Returns: Choose store credit or a refund to your original payment method.

If an item needs to be sent back, we’ll provide a prepaid return label for qualifying orders. Some exclusions apply.