Contact Us

How can I reach iHeartCats Customer Service?

We sincerely value your business and want to make you happy. Thank you for your order – and the shelter cats thank you, too!

We are working hard to get you your order within the promised timeframe. Please email any customer service questions to our qualified team of customer service agents (and fellow cat lovers) at:

We respond to customer emails as quickly as “paw-ssible” (within 24 hrs. M-F).

***Please note that for apparel and mugs it does take 10-14 BUSINESS DAYS (M-F)  from time of order until you receive it since they are printed AFTER the order is placed.  If you have ordered jewelry, nail art, socks or safety products (wallet cards, toxic food magnets, etc.)  –  items should be received within 10 BUSINESS DAYS from the time order was placed.

International Orders (outside USA) received within 3 – 4 weeks.  Please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

Meow! (Thank You!)


Need Something Else?

Advertising inquiries: Please fill out this form

Product or services you think we should carry in our store? Fill out our submission form here: New Product Submission Form

Want to send us pictures or videos of your cat?




Would you donate 10 seconds of your time to help shelter cats?


Signup for Our Newsletter, and We'll Donate 1 Meal to a Shelter Cat In Need!

Because we believe all cats matter, we created an email newsletter that’s packed with health & training tips, safety info, and products that support animal shelters. Can we send it to you?

Thank you for signing up!