I haven’t received my order yet. Where is my order?

Tracking numbers are emailed out to you soon after the package ships. You may receive more than one email and tracking number if your order is coming from more than one dropshipper. Your receipt will show all this info. If you did not receive an email, please check your spam folder as it can sometimes get filed there.

If you still cannot locate your order email, please email customer service – orders@iheartcats.com – with the following information:





*Please note that domestic orders can take up to 20 days from the time the order is placed to when it is delivered and 3 – 4 weeks for international orders.