If you received only ONE item and ordered more than one, your order most likely was split between 2 or more of our vendors. We use four different dropshippers that specialize in different designs and items.
Please check your receipt that will show from where they are being shipped. If this is the case, then you should be receiving at least two shipments and two different tracking # emails.
If it is coming from the SAME dropshipper and is incomplete, we will get out those items to you ASAP. Please email our customer service department and let us know about the error: orders@iheartcats.com
** Mugs are always shipped separately due to the need to ensure safe packaging **